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Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 19029
Experience:  Highly accurate diagnostician with over 30 years experience!
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Kenmore refrigerator, not getting water or ice. about 5

Customer Question

Kenmore refrigerator, not getting water or ice.
JA: Can you guesstimate how old your Kenmore is? And just to clarify, what's the exact model?
Customer: about 5 years.
JA: Do you plan on doing the work yourself?
Customer: if possible, yes. at least some troubleshooting.
JA: Anything else we should know to help you best?
Customer: I checked the water inlet line to the ref. is ok. and I see no inside the freezer back wall.
Submitted: 2 months ago.
Category: Appliance
Customer: replied 2 months ago.
hi I am still waiting.
Customer: replied 2 months ago.
order 16626078-90
Customer: replied 2 months ago.
Can be reached over phone at(###) ###-####
Expert:  Kelly replied 2 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 2 months ago.

May I please have your model number so I am able to provide you with accurate, model specific information?

Customer: replied 2 months ago.
model# ***** *****
Customer: replied 2 months ago.
Sorry for the delayed response. I waited an hour , then needed to step out.
Expert:  Kelly replied 2 months ago.

Thank you. You have verified water to the refrigerator is good? Has the filter been replaced recently?

Customer: replied 2 months ago.
I installed a new filter. Still no water. I have removed the filter now, replaced with the bypass currently.
Expert:  Kelly replied 2 months ago.

Is ti allowing water with the bypass in place?

Customer: replied 2 months ago.
no
Expert:  Kelly replied 2 months ago.

Thank you, ***** ***** inlet valve is likely faulty if you have verified water to the valve. The valve is mounted in the back of the cabinet, down in the lower right corner. It is pretty easy to replace once the rear access panel is removed. The valve your model takes is available below.

CLICK HERE

I hope I have earned your 5 star rating using the stars at the top of the page! Please let me know if you have additional questions, I am here to help! Thank you so much!

Customer: replied 2 months ago.
It is the one at the bottom of the fridge?
Expert:  Kelly replied 2 months ago.

Yes, at the very bottom in the back.

Expert:  Kelly replied 2 months ago.

See 619A at the link below.

CLICK HERE

Customer: replied 2 months ago.
Is it OK to replace it while the fridge is on
Expert:  Kelly replied 2 months ago.

Sure, you will just need to shut the water off, of course.

Customer: replied 2 months ago.
ok. thanks. let me check that.
Expert:  Kelly replied 2 months ago.

You won't be able to see any visible issues, so if you can verify the water is good to the valve, it will need to be replaced.

Customer: replied 2 months ago.
I think I see some wiring connected to the valve. Do i need to disconnect it?
Expert:  Kelly replied 2 months ago.

To replace the valve, yes. I would leave it all connected until you have the new valve, though.

Customer: replied 2 months ago.
Is this valve controlled by the front panel? The one you push to dispense water?
Expert:  Kelly replied 2 months ago.

Kind of....

The paddle sends a message to the main control board and then the board energizes the valve. The ice maker has input to it, too.

Customer: replied 2 months ago.
Thanks. Is it possible the control board is not working? Or is any other part that can also be faulty?
Expert:  Kelly replied 2 months ago.

It is not likely if both the ice maker and the water at the door stopped.

Customer: replied 2 months ago.
I am ordering the valve will wait for it to arrive. How do I contact you for any questions once I recieve the part?
Expert:  Kelly replied 2 months ago.

The easiest way is to follow a link back from your email.

Customer: replied 2 months ago.
Hi Kelly,
I finally got the valve that I ordered on Sept 4th. I replaced the refrigerator valve. But still no water thru the dispenser or ice in icemaker. Please advise. Thanks for your patience. Dilip
Customer: replied 2 months ago.
Hi Kelly,
More update - 12 hours after replacing the valve, starting to get ice in the icemaker. Stille having trouble getting water or ice thru the dispenser.Please advise.
Thanks.
Dilip
Expert:  Kelly replied 2 months ago.

Did you hold the water dispenser valve open for a couple minutes to purge the air after installing the new valve?

Customer: replied 2 months ago.
No. I do not think I have. By water dispenser valve, do you mean the paddle? If this is true, then yes. I pressed the paddle to dispense water or ice few times. I got ice one time, and water mixed with ice once. But get nothing most of the time.
Expert:  Kelly replied 2 months ago.

It sounds like the issue is not water related but an issue with the dispenser. If you place your ear on the door and press the paddle, do you hear the valve humming or buzzing?

Customer: replied 2 months ago.
I am not hearing any humming or buzzing, when I press the paddle.
Expert:  Kelly replied 2 months ago.

I don't think the valve is getting energized. Do you have a meter to perform any electrical testing with?

Customer: replied 2 months ago.
I do have a meter. Do I need to remove the dispenser to check this?
Expert:  Kelly replied 2 months ago.

No, if you can access the water valve you replaced, we need to see if you are getting 120 VAC at the wires on the dispenser valve when the lever is depressed at the dispenser.

Customer: replied 2 months ago.
Ok. Let me get to the back of the ref. and let you know . Thanks,
Expert:  Kelly replied 2 months ago.

Thank you.

Customer: replied 2 months ago.
Do I need to disconnect the water line? I have the power on.
Expert:  Kelly replied 1 month ago.

No, we are just determining if power is being sent to the valve solenoid.

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