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Hello and welcome to just answer my name is ***** ***** I will be the one who tries to assist you today. So lets do some trouble shooting. You said the thermostat is turned to the coldest setting?
The temperature control thermostat directs voltage to the compressor, evaporator fan motor, and condenser fan motor. If the thermostat is not working, the refrigerant system will not get power and the freezer will not cool. To determine if the thermostat is defective, rotate the thermostat from the lowest setting to the highest setting and listen for a “click.” If you hear a click, the thermostat is not likely defective. If you do not hear a click, use a multimeter to test the thermostat for continuity. If the temperature control thermostat does not have continuity, replace it.
The next thing we will need to check is the defrost timer. If this has went bad I can send you a link to an inexpensive part to replace it.
The defrost timer turns on the defrost heater several times throughout the day to melt any frost that may have accumulated on the freezer evaporator coils. If the defrost heater does not turn on, frost will continue to accumulate on the evaporator coils, and the coils will eventually frost over. In order for the defrost timer to turn on the defrost heater, the defrost timer must advance into the defrost cycle. If the defrost timer is not advancing properly, the defrost heater won’t turn on. To determine if the timer is defective, slowly turn the timer with a screwdriver or by hand. Turn the timer until it clicks. When the timer clicks, the compressor and fans will shut off. If the defrost thermostat and heater are working properly, the heater will turn on. If the heater turns on, this indicates that the timer is defective and must be replaced.
It sounds to me like its frozen up because you turned the thermostat up to the highest setting you will need to turn it to normal setting and move everything from the back of the freezer toward the front as well.
Here is the link to the defrost timer that I believe will be the problem you are having.
I apologize for the wait time I had to step away for a few. So yes I believe the defrost timer is at fault it actually is a pretty common cause with this unit. Luckily the part doesn't cost that much to replace.
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