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Jamie_2013
Jamie_2013, Handyman
Category: Appliance
Satisfied Customers: 1544
Experience:  worked on appliances for around 6 years
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Well I have a Maytag Neptune washer and it gets down to 6 or

Customer Question

Well I have a Maytag Neptune washer and it gets down to 6 or 7 mins and then kicks back to 8 or 10 mins and will not finish the cycle. Any ideas?
JA: Can you guesstimate how old your Maytag is? And just to clarify, what's the exact model?
Customer: MAH550BWW, maybe 6 yrs I got it second hand
JA: Do you plan on doing the work yourself?
Customer: yes
JA: Anything else we should know to help you best?
Customer: I've tried the control broad, pump, pressure sw and fill valve
Submitted: 5 months ago.
Category: Appliance
Customer: replied 5 months ago.
Everything I read on the internet says it could be the door latch/lock. but I can hear it lock and can ot open it after it starts, however if i open the door before and hold the bottom the machine starts but doesn't try to lock?
Expert:  Jamie_2013 replied 5 months ago.

Is it pumping the water out of the machine?

Customer: replied 5 months ago.
but when the timer jumps back it refills.
Expert:  Jamie_2013 replied 5 months ago.

This is going to be a faulty pump. Replace the pump.

Using the Star Rating Chart at the top of your page and rating me at least a 3 star is how I receive payment for helping you. Please if you do not understand my answer, don't hesitate to ask for more help. BONUSES appreciated.

Customer: replied 5 months ago.
Already replaced pump.
Expert:  Jamie_2013 replied 5 months ago.

If you already replaced the pump and same thing then the control board is at fault and will need to be replaced.

Customer: replied 5 months ago.
Okay let's start over, I have replaced the pump the pressure switch the control board and the water fill valve
Expert:  Jamie_2013 replied 5 months ago.

With the machine off and the door closed, press and hold the delicates and heavy soil keys simultaneously for about 3 seconds. Then, press the presoak key and a "d" should appear on the screen. Now, use the down arrow button to toggle through the error codes, writing down all that are displayed. Let me know what you find, please.

Customer: replied 5 months ago.
None came up. --
Expert:  Jamie_2013 replied 5 months ago.

then thats the control board or loose connection