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Press and hold the last button on the right for 3 seconds. Does the control unlock?
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Press the up arrow, it should toggle on.
Can you unplug it again for 1 minute, please?
Thank you! It should reset and start when plugged back in. If not, please let me know. There is another trick we can try.
Okay, let's try this.....
Press and hold the up and down arrows for 3 seconds. Does E5 come up on the display?
Okay, one more thing we can try. This is out last hope....
Press and hold the last key on the right until the control locks. Then, press and hold both arrows again.
The control should start toggling through various steps, just let it go and see what comes up on the display, please.
Okay, will it turn on if you press the up arrow?
It will not toggle on and start now?
I believe that control has failed and will need to be replaced. That last procedure was a hard reset of the electronics and was unsuccessful.
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If it is not toggling back on, the control is faulty.
Sorry I have no better news.
I totally understand and apologize for my goof. The manual for that specific control stated just as I told you, which is incorrect, but I take full responsibility for not catching that error myself. I appreciate the feedback and am very sorry for the trouble I caused.