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hello , that sounds like a control board issue , but i just want to advise you that those older F&P DD drawers are not nearly as good as they are today ..being that old they start to break down and parts start becoming brittle ..i find it becomes a mess if everything starts breaking , have you considered replacing with a newer version ?..any dishwasher that is 15 yrs old is way past the lifespan of any dishwasher , it may become a issue where you change he control today and the rotor 2 months down the road then the sensors or the heater asm ..3 months later ..or just running the other drawer until it goes ?
i said you can put a control board in it but you will crack the control panel and housing being 15 yrs old ,ive seen it happen every time ..thety arent worth repairing that old , ill opt out instead of negative rating
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I am a different tech would you like some help still?
Yes for sure does the drawer open on the unit?
Ok if it does not open you will have to force it open they even say that in the manual, the motors may be bad on the unit, but you need it open a little ways at least to see the lights inside to do the test for the motors
Not on these you will not break anything I have done many of them it will just slide out stiff.
You can grab the sides of the front and pull it open