How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Appliance Guru Your Own Question
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 13393
Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
Type Your Appliance Question Here...
Appliance Guru is online now
A new question is answered every 9 seconds

Wp cabrio washer running diagnostics and seems to be stuck

Customer Question

wp cabrio washer running diagnostics and seems to be stuck on C8; not draining
JA: What's the make and model of your washing machine? And can you guesstimate how old it is?
Customer: whirlpool cabrio washer
JA: Do you plan on doing the work yourself?
Customer: unlikley
JA: Anything else we should know to help you best?
Customer: just trying to find error code
Submitted: 1 month ago.
Category: Appliance
Expert:  Appliance Guru replied 1 month ago.

Hello and thanks for using this service! If you are a JA Member I would like to personally thank you and welcome you back! I am Appliance Guru an extremely experienced tech on the site and I try to get to as many customers as I can. NOTE it takes time for me to type research and add links so please wait for me to respond back I can only do this so fast. Secondly, I do not know your skill level so please try and let me know if I am going beyond your knowledge or comfort zone thanks! I strive for a 5 star rating from everyone especially our JA members.


Have you checked the drain pump to see if it is receiving 120 volts?

Customer: replied 1 month ago.
I am not sure how to do that
Customer: replied 1 month ago.
no thanks
Customer: replied 1 month ago.
error code is F72
Expert:  Appliance Guru replied 1 month ago.

F then 72 flashes when the basket check routine fails to determine if the basket is re-engaged after being disengaged.
Is the basket floating? If yes, pump out water. See Long Drain.
Does basket turn freely? If not, determine cause of friction.

Most times this is from a piece of clothing stuck between the inner and outer tub causing the issue.

All I ask is please use the Star Rating Link at the top of your page before leaving, that is the only way I am paid anything through the site and that will also get you a DIRECT LINK emailed to you to get back to me! are greatly appreciated so thank you very much for using this service. If you have any other questions just post back to me here anytime!

Related Appliance Questions