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I suspect there is an issue with the control in your oven. Are the temperatures accurate, even though the preheat stays illuminated? Does it take a long time to get to temperature?
Does it take a long time to get to temperature?
This model has an issue with poor ignition that can cause the issue you are having. Usually, there is a noticeable difference in the time it takes to get to temperature from when it works as designed.
There is also a blower kit to help with high temperatures at control area, which could also cause issues with the control that you are seeing and explain why it works at lower temperatures without issue. Does the door seal well at the top?
So it is likely an issue with the heat at the controls, a known problem. Can you provide the serial number, please?
Do you have the serial number? I suspect you will need the updated blower kit.
That is a different model than you initially posted. Which is correct, please?
Okay, so none of the information I provided so far applies. All that was regarding the gas single oven, not the double electric oven. Viking information is very time consuming to go through. I will try to go through the information for your model but will place your question back to the list until I am able to do so.