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John, Home Appliance Technician
Category: Appliance
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Experience:  Appliance repair business owner for over 43 years.
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My GE washer has clothes in it and there is no power. the

Customer Question

my GE washer has clothes in it and there is no power. the door is locked. I can't get it to power on or unlock the door
Submitted: 3 months ago.
Category: Appliance
Expert:  Appliance Guru replied 3 months ago.

Hello and thanks for using this service! If you are a JA Member I would like to personally thank you and welcome you back! I am Appliance Guru an extremely experienced tech on the site and I try to get to as many customers as I can. NOTE it takes time for me to type research and add links so please wait for me to respond back I can only do this so fast. Secondly, I do not know your skill level so please try and let me know if I am going beyond your knowledge or comfort zone thanks! I strive for a 5 star rating from everyone especially our JA members.

Answer:

Normally you will have to drain the water in the unit to get it to unlock can you do that?

Customer: replied 3 months ago.
I am not sure where in the cycle it stopped. There is no power and if I push the power on nothing happens. So I am not sure if there is water in it and how I would get it to drain
Expert:  Appliance Guru replied 3 months ago.

Is there power to the outlet it is plugged into?

Customer: replied 3 months ago.
I believe so though it is behind the washer. But the dryer should be plugged into the same outlet and the dryer has power
Expert:  Appliance Guru replied 3 months ago.

I would double check the outlet

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