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Ask Randy 43 Your Own Question
Randy 43
Randy 43, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3761
Experience:  20 yrs experience 18 in home,gas license , refrigeration expert
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Have a model 532 Subzero that is leaking water at the lower

Customer Question

Have a model 532 Subzero that is leaking water at the lower door area of the freeze, the drain tube out of the refrigerator is clear.
JA: Can you guesstimate how old your Sub-Zero is? And just to clarify, what's the exact model?
Customer: About 1994
JA: Do you plan on doing the work yourself?
Customer: If possible
JA: Anything else we should know to help you best?
Customer: We have looked under the unit and can not see where the water is coming from, seems to happen once a day and dumps a about a cup of water.
Submitted: 5 months ago.
Category: Appliance
Expert:  Randy 43 replied 5 months ago.

hello , each compartment has their own drain , if you remove the fridge crispers there is no water on the refrigerator floor?..on the freezer floor it will freeze ,sno no ice on the bottom of the freezer floor after crispers removed ? thx Randy

Customer: replied 5 months ago.
We have done that that drain is open and there is no water or ice in the bottom of freezer
Customer: replied 5 months ago.
This water is coming out at the lower hinge area of the freezer
Expert:  Randy 43 replied 5 months ago.

ok , if it is coming out the bottom both drains go into one big drain pan ,it is mounted to the bottom of the fridge ,after removing the access kickplate..there is a hanger and the front part of the drip pan clips in ,that pan may be cracked ? have you had that out and tested to see if it holds water ?

Customer: replied 5 months ago.
Pan is fine and not cracked no water coming out drain tube. No evidence of water inside either refrigerator or freezer
Expert:  Randy 43 replied 5 months ago.

ok ,ill opt out , in my 25 yrs i have never seen any water leak that wasnt from either a drain or drip pan ..maybe another tech has ?.ill repost the question ..thx

Customer: replied 5 months ago.
We have looked at every area and also checked the connection at the icemaker, see no evidence of leak. This is all coming rigt at the lower corner of the door in the hinge area
Customer: replied 5 months ago.
have not heard back from anyone regarding our model 532 Subzero refrigerator leak