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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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My washing machine appears not to be cleaning clothes well.

Customer Question

my washing machine appears not to be cleaning clothes well. Do I need to run an empty cycle to "clean" it?
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: a couple of weeks
JA: Do you plan on doing the work yourself?
Customer: if i can
JA: Anything else we should know to help you best?
Customer: no
Submitted: 3 months ago.
Category: Appliance
Expert:  bonzaco replied 3 months ago.

First thing I would do is put a cleaner descaller through the appliance - what type of problem do you have other than its not cleaning? Secondly can you check and see if the water is being heated during the wash phase.

Customer: replied 3 months ago.
Water is definitely hot. I ran it on the hot cycle empty with powder and we'll see if it works any better. Where do I get a cleaner descaller from?
Expert:  bonzaco replied 3 months ago.

Cleaner/descaler from Walmart - can you also confirm that it is not super noisy on spin?

Customer: replied 3 months ago.
what will that mean if it's noisy on spin?