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Ask Kelly Your Own Question
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 19126
Experience:  Highly accurate diagnostician with over 30 years experience!
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I have a Samsung DV45h dryer less than a year old. It's

Customer Question

I have a Samsung DV45h dryer less than a year old. It's stuck on permanent press dry. Dial will not turn-stuck on Permanent Press. I've pulled the plug to disconnect power. When I press power button on and off, it still comes up stuck on permanent press. Bell rings when I try to rotate dial.
JA: Just to clarify, what's the make and model of the appliance? And has it done this before?
Customer: DV45H6300. Gas dryer.
JA: Do you plan on doing the work yourself?
Customer: If its easy
JA: Anything else we should know to help you best?
Customer: No
Submitted: 3 months ago.
Category: Appliance
Expert:  Kelly replied 3 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 3 months ago.

Does it start on the PP cycle, even though no other cycle may be chosen?

Customer: replied 3 months ago.
no
Expert:  Kelly replied 3 months ago.

How long did you leave it unplugged for?

Customer: replied 3 months ago.
2-3 minutes
Expert:  Kelly replied 3 months ago.

It will take longer than that to reset the control. Can you unplug for at least 30 minutes and see if the behavior changes, please? Let me know what happens after plugging it back in, please.

Customer: replied 3 months ago.
Plugged it back in. Same results. Stuck on PP, will not start
Expert:  Kelly replied 3 months ago.

The control is faulty and will need to be replaced. It is for certain less than a year old?

Customer: replied 3 months ago.
also bought an extension plan from lowes
Expert:  Kelly replied 3 months ago.

Okay, so it is covered under warranty, so that is good! If you contact Samsung, they will get you up and running at no cost. Please know I am here should you have any additional questions!

1-***-***-****
(1-800-SAMSUNG)

Customer: replied 3 months ago.
Thanks
Expert:  Kelly replied 3 months ago.

It is my pleasure, thank you so much!