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Can you hear a fan running in the freezer section? Can you see any frost on the back wall inside the freezer?
Well, if you thawed it out for 24 hours, I would agree that any frost would have cleared and not built up. So, if the air is flowing well throughout the cabinet, we need to see if the compressor is running as it should be. If it is, then it may be low on refrigerant. IN 8 hours, it should be well below freezing in the freezer. Any chance you can find out about that fan inside, if the compressor is running and if they are hearing any odd noises, like humming/buzzing followed by a heavy click?
The control would just toggle the compressor on and off, but only about every 8 hours that the compressor runs. It sounds like it may be low on refrigerant if it ran for 8 hours and only pulled to 34*. The key will be to access the evaporator coil behind the rear wall inside the freezer. If there is only a small area of frost and not on the entire coil, then the refrigerant level is low. If you can post a picture of that evaporator coil, I will be able to tell right away.
Okay, thank you.