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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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I've done all the "easy" stuff recommended after googling

Customer Question

I've done all the "easy" stuff recommended after googling this problem. Good water pressure, good hoses, no trash in the inlet, etc.
JA: How long has this been going on? And how severe is the problem?
Customer: Problem starting immediately after cutting water off and back on because of a broken water pipe.
JA: Do you plan on doing the work yourself?
Customer: yes
JA: Anything else we should know to help you best?
Customer: no
Submitted: 3 months ago.
Category: Appliance
Expert:  Kelly replied 3 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 3 months ago.
  • What are you having trouble with?
  • May I please have your model number so I am able to provide you with accurate, model specific information?
Customer: replied 3 months ago.
model mhn30pdbwwo
Expert:  Kelly replied 3 months ago.

Thank you. What exactly is it doing, please?

Customer: replied 3 months ago.
error code f20 after having to cut the water off to repair a bro***** *****ne elsewhere in the building.
Expert:  Kelly replied 3 months ago.

Please allow me just a few minutes to prepare some information for you, thank you!

Expert:  Kelly replied 3 months ago.

Since the code has displayed, have you unplugged the machine for at least 30 minutes to clear the code?

Customer: replied 3 months ago.
several times
Expert:  Kelly replied 3 months ago.

Okay,so let's see if it will start a diagnostic cycle. The tech sheet for your model is attached. Can you see if it will go into a diagnostic cycle?

Customer: replied 3 months ago.
When can I get a call?
Expert:  Kelly replied 3 months ago.

I am not available for phone service. The request is on the board if anyone becomes available.

Did the unit go into a diagnostic cycle?

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