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Hi, I'm Mike G and I'll be assisting you. I suggest checking the discharge hose to see if it is through the cabinet running close to the bottom of the counter top. The loop self drains like a syphon and is the way it needs to be installed.
Well that was the only thing I could suggest as the problem. I'll opt out and allow another experts to address the question. Please stand by.
I see it's been a couple of days since you have been helped. Are you still needing assistance?
If I understand you correctly it WILL drain it, but ONLY if you hit the cancel button?
I think this is an appliance issue. Its not turning on the pump at the end of a normal cycle. If it were a plumbing issue then hitting cancel would not change anything.
Does that make sense?
Yes, let me have you moved.