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The capacitor is only there to help with efficiency, it can be left off and the compressor will run. You won't read voltage there. Is the compressor hot?
Or are you talking about the two wires that go to the start device, light blue and red?
So the board just needed a reset, odd at only 14 months old but glad it was an easy fix! Hopefully their outlet is well grounded, polarity correct and connections tight, that seems to be a common cause of weird board issues. Thank you for taking the time to post back, I sure appreciate that!