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Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 18590
Experience:  Highly accurate diagnostician with over 30 years experience!
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Refrigerator is not cooling. When the freezer door is open

Customer Question

Refrigerator is not cooling. When the freezer door is open the air comes through the vent in the left top corner of the fridge but when the freezer is closed no air is coming through. Model # GS6SHEXNB00
JA: What's the make and model of the fridge? And can you guesstimate how old is it?
Customer: Whirlpool GS6SHEXNB00. Mfg in March 2004
JA: Do you plan on doing the work yourself?
Customer: Yes.
JA: Anything else we should know to help you best?
Customer: Freezer is working fine.
Submitted: 1 month ago.
Category: Appliance
Expert:  Kelly replied 1 month ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 1 month ago.

Can you hear a fan running in the freezer section? Can you see any frost on the back wall inside the freezer?

Customer: replied 1 month ago.
fan is running. No frost
Customer: replied 1 month ago.
Kelly - I need to go get my son from school. Can I call you around 4 pm CST?
Expert:  Kelly replied 1 month ago.

Sure, just post back when you are available.

Customer: replied 1 month ago.
My husband defrosted the whole unit and now it is working. Thanks!
Expert:  Kelly replied 1 month ago.

That is great news! If it frosts up again, please let me know!

I hope I have earned your 5 star rating using the stars at the top of the page! Please let me know if you have additional questions, I am here to help! Thank you so much!

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