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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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I have a Whirlpool washer Duet. I threw my clothes in and

Customer Question

I have a Whirlpool washer Duet. I threw my clothes in and thought I had started the laundry cycle. I returned to see on the upper right hand corner the red light blinking next to "door locked". The laundry has not been washed, and I can not get the door to unlock. Please help!
Mary B
Submitted: 3 months ago.
Category: Appliance
Expert:  Appliance Tech Dave replied 3 months ago.

Hello, this is Dave. Sorry to hear that you’re having this issue. Was the water turned off by any chance? Do you hear anything running on the washer? Unplug the washer for 3 minutes and plug it back in. Wait a minute and if it unlocks try a new cycle. Let me know what happens.

Customer: replied 3 months ago.
Hi Dave,
The water is turned on and laundry had been done earlier in the day. (This happened last night. I was hoping for a miracle this morning that it had reset). I can't find the plug to unplug. It is in a tight space. Is there anything else I can try?
Mary
Expert:  Appliance Tech Dave replied 3 months ago.

Can you find the circuit breaker and turn if off for 3 minutes?

Expert:  Appliance Tech Dave replied 3 months ago.

Do you have an update? Do you still need help?