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Good afternoon Joan. My name is ***** ***** I'll be assisting you with your refrigerator today.
First, this error means that your main control board doesn't think your refrigerator fan motor is running properly. So thankfully the control board is typically not the part that fails, it's usually the fan motor or sometimes just ice/frost hitting the fan blade. You'll want to remove the back cover panel in the center on the back wall inside the refrigerator to expose the fan to make sure there isn't just ice or frost you need to thaw out. Plug the refrigerator back in after you try to thaw it out and if the error comes back in the next day or so, replace the fan motor.
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yes, all food and shelves and even shelf supports and rails on the side. Then there are just screws going into the back panel you need to unscrew and the back panel will pull forward and out.
They go directly into the back panel inside the freezer around the outer edges.
Yes I am but unfortunately if there is ice or frost build up behind this panel it may be stuck and not come off so you have to thaw out the panel with a hair dryer for awhile before it comes off.