How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 18633
Experience:  Highly accurate diagnostician with over 30 years experience!
Type Your Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

We have a GE Profile Refrigerator appr.11 years old model

Customer Question

We have a GE Profile Refrigerator appr.11 years old model PTS25SHRARBS .tHE Refrigerator part is not cooling ,the freezer part seems to be OK ?
Submitted: 2 months ago.
Category: Appliance
Expert:  Kelly replied 2 months ago.

Hi, welcome to Just Answer. Sorry to hear you are having appliance trouble, I know how frustrating that can be! My name is ***** ***** I look forward to helping you!

  • You likely have a defrost issue that has allowed frost to build and obstruct the air flow to the refrigerator. Can you hear a fan running in the freezer section? Can you see any frost on the back wall inside the freezer?

Related Appliance Questions