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Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 20014
Experience:  Highly accurate diagnostician with over 30 years experience!
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Ch-4 29-TG11L. replaced thermocoupler has flame when red

Customer Question

ch-4 29-TG11L. replaced thermocoupler has flame when red pilot light button is depressed for over 2 minutes mutiple times. flame goes out immediately when button is disengaged. was working fine for about 4 hours and then just quit.
Submitted: 6 months ago.
Category: Appliance
Customer: replied 6 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 6 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 6 months ago.
when i checked the urgent box it was not meant to be an answer within a day. if i cant get an immediate response i will cancel my credit card payment
Expert:  Kelly replied 6 months ago.

Hi, welcome to Just Answer. Sorry to hear you are having appliance trouble, I know how frustrating that can be! My name is ***** ***** I look forward to helping you!

  • If the thermocouple has been replaced, the gas valve is faulty if the flame goes out when the pilot button is released. Is there a part number stamped on the valve?

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