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Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 19060
Experience:  Highly accurate diagnostician with over 30 years experience!
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Have a GE Profile dishwasher. Was away for 15 days and when

Customer Question

Have a GE Profile dishwasher. Was away for 15 days and when I came back the dishwasher will not turn on.
The light next to the "Press heaed Dry for 3 sec" is on all the time
when I press 'Heated Dry' the Normal light goes on and a "48" pops up on the timer.
what seeems to be the problem?
Submitted: 3 months ago.
Category: Appliance
Expert:  Kelly replied 3 months ago.

Hi, welcome to Just Answer. Sorry to hear you are having appliance trouble, I know how frustrating that can be! My name is ***** ***** I look forward to helping you!

  • Did the light go out when you pressed and held the button?
  • May I please have your model number so I am able to provide you with accurate, model specific information?
Customer: replied 3 months ago.
Hi
The Normal and 48 lights go off by themselves. They go on when I press the Heated Dry button or when I open the dishwasher
Model no is PDW9800J00BB Ser VF784480B
Expert:  Kelly replied 3 months ago.

Is the lock light by the Heated Dry button on or off?

Customer: replied 3 months ago.
ON
Expert:  Kelly replied 3 months ago.

Okay, press and hold that Heated Dry button until it goes out, please.

Expert:  Kelly replied 3 months ago.

Did the lock light go out?

Customer: replied 3 months ago.
Light next to HeatedDry still on. No way to turn it off.
Expert:  Kelly replied 3 months ago.

It should go off when you press and hold the Heated Dry button. Are you holding it down for 3 seconds?

Customer: replied 3 months ago.
3 sec ++++ does not go off
Expert:  Kelly replied 3 months ago.

If that is the case, the touch pad is likely faulty. You may need to replace the touch panel but there is a trick you can try first. Turn off the power to the appliance. Use a hair dryer to heat the panel up until very warm while rubbing firmly over each of the buttons. Often times, this will restore operation. Be sure to get the panel very warm but not hot enough to damage the plastic. Let me know what happens and I can get you the correct part information.

Customer: replied 3 months ago.
OK It will take a while but I will try. May not be tonight.
Expert:  Kelly replied 3 months ago.

That will be fine, thank you.

Please let me know if you have additional questions or need clarification. Please remember to rate before you leave, using the stars at the top of the page. Thank you so much!

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