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The model tag is on the tub once the door is opened, usually on the left side. It will look like KUDS24SEAL1.
Thank you! Turn off the power to the appliance. Use a hair dryer to heat the panel up until very warm while rubbing firmly over each of the buttons. Often times, this will restore operation. Be sure to get the panel very warm but not hot enough to damage the plastic. Does the behavior change?