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Unfortunately you are correct. If the unit is running constantly then it means the thermostats are working properly. If you're getting a gurgling sound then typically that means you're low on freon. If everything behind the back panel inside the freezer is thawed out and the fan is running, you'd need a technician to check the freon pressure. If you have a freon leak the silver coils will be silver on some of the coils while being frosted on other parts. If everything was working normally the coils would lightly frosted from top to bottom and left to right.
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