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Hi, welcome to Just Answer. Sorry to hear you are having appliance trouble, I know how frustrating that can be! My name is ***** ***** I look forward to helping you!
Thank you. Does it leak all the time or just when you call for water?
I am not asking for more money, any message from me is in this thread. I am sorry you are upset, I will see if someone else will be able to help that will not upset you.
I can help you if you want help. I thought I was upsetting you.
I am happy to help you, I just thought you preferred to work with someone else.
If you remove the water filter from the inside, is it frozen?
Was the old one frozen? The lines go up into that filter and back out. To have both the water at the door and the ice maker stop is usually the filter freezing or another issue at the filter.
Okay, so that means the filter head, number 792 in the diagram at the link below, will need to be replaced.
The link below is to the part you will need from a highly recommended company rated A+ with the Better Business Bureau. They offer a 100% money back guarantee, EVEN ON INSTALLED ELECTRICAL PARTS, for an entire year! They are the only company to allow returns on installed parts for a refund and offer a FULL ONE YEAR WARRANTY!
Would you like instructions for replacing that part?
That one would not affect the water at the door, but it may be frozen. Can you remove that tube that it connects to and see if it is frozen solid with ice?
Can you post a picture of what you see?
If you look in the freezer, there is a plastic tube that slides over that that directs the water to the ice maker. You can pull that from the freezer interior.
Okay, so if that tube is clear, we can put all that back together and focus on why no water. Do you hear the valve humming or buzzing when you dispense at the door if you lay your ear on the cabinet?
Excellent! So that should restore ice making! Now, let's see what we can do about the water dispenser. At the freezer door hinge, there is a plastic electrical connector that connects the door to the main wiring harness. Can you inspect the connector for any issues?
The little square plastic electrical connector is what we need to look at, just behind that tube. Unplug the refrigerator and then disconnect that connector and see if the metal pins are corroded.
Yes, bingo! That connector is corroded and causing the issue you are having, nice find! It will come apart but it will likely fall apart when you go to pull on it, unfortunately. You can try to use an old toothbrush and WD40 (with refrigerator unplugged) to help loosen it. You may have some luck with that and it may stay intact and just need to be cleaned.
If once you clean it all up, you can slide a table knife under the plastic connector to help release the edges so it will unplug.
That is pretty common for it to corrode and break there. The fix is to solder new wires on and remove that plastic connector.