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Any clicking or buzzing at the door lock or is it all quiet with just the lock light flashing?
Hmm, it sounds like a lock failure if the pump is not running. Do you know what model the washing machine is?
There are screws along the back edge of the top panel. Once removed, the top will slide back and off. Once it is off, you can reach down and manually unlock the door to get to the model tag.
So it is probably a WFW94HEAW0. Please allow me just a few minutes to prepare some information for you, thank you!
The door lock is number 6 in the diagram at the link below.
The link below is to the part you will need from a highly recommended company rated A+ with the Better Business Bureau. They offer a 100% money back guarantee, EVEN ON INSTALLED ELECTRICAL PARTS, for an entire year! They are the only company to allow returns on installed parts for a refund and offer a FULL ONE YEAR WARRANTY!
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