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Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 18578
Experience:  Highly accurate diagnostician with over 30 years experience!
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Dryer is stuck in cool mode. Will not heat, dv419aew/xaa

Customer Question

dryer is stuck in cool mode. Will not heat
JA: What's the make and model of your dryer? And can you guesstimate how old it is?
Customer: dv419aew/xaa approx. 5 years old
JA: Do you plan on doing the work yourself?
Customer: depends on how complicated it is...
JA: Anything else we should know to help you best?
Customer: nope
Submitted: 2 months ago.
Category: Appliance
Expert:  Kelly replied 2 months ago.

Hi, welcome to Just Answer. Sorry to hear you are having appliance trouble, I know how frustrating that can be! My name is ***** ***** I look forward to helping you!

  • Does the motor start and stay running, even though it is not heating?
Customer: replied 2 months ago.
Expert:  Kelly replied 2 months ago.

Thank you. Do you have a meter to test the resistance of the temperature sensor with?

Customer: replied 2 months ago.
Expert:  Kelly replied 2 months ago.

Thank you. With no meter to test with, it is impossible to know for certain, but the behavior you are seeing is the result of the temperature sensor being out of range and telling the control that the heat is too high. So, the control responds by not allowing the relay to close to energize the heater and displaying the cool down. Would you like instructions for replacing the temperature sensor?