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Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 20419
Experience:  Highly accurate diagnostician with over 30 years experience!
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My GE monogram refrigerator is not working. The freezer is

Customer Question

my GE monogram refrigerator is not working. The freezer is about 29 degrees and the compressor on top is overheating. I need someone to come fix this.
JA: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?
Customer: I have a monogram ZIS 48D technical data sheet with a wiring diagram.
JA: Do you plan on doing the work yourself?
Customer: I would prefer to have someone else fix it.
JA: Anything else we should know to help you best?
Customer: are you still there?
JA: No. I'm the Appliance Technician's Assistant.
Customer: hello
JA: Hi. What do you want help with?
Customer: I thought you were researching my refrigerator.
Submitted: 7 months ago.
Category: Appliance
Expert:  Kelly replied 7 months ago.

Hi, welcome to Just Answer. Sorry to hear you are having appliance trouble, I know how frustrating that can be! My name is ***** ***** I look forward to helping you!

  • Is the fan by the compressor running?
Customer: replied 7 months ago.
no. the fan is off
Expert:  Kelly replied 7 months ago.

That is why it is overheating and it needs to be corrected quickly or the heat is going to cause damage to the compressor. Do you have a small fan you can place to blow up there?

Expert:  Kelly replied 7 months ago.

Also, if you manually spin the fan blade, does it try to run by itself?

Customer: replied 7 months ago.
I manually spun the fan and is working but makes noise.
Expert:  Kelly replied 7 months ago.

Excellent! So would you like to replace that fan yourself? It would save you about $200 or more rather than calling for service!

Expert:  Kelly replied 7 months ago.

The motor just unplugs and plugs in and is pretty easy to replace!

Customer: replied 7 months ago.
I would rather have someone come out and fix it.
Expert:  Kelly replied 7 months ago.

I totally understand. If you provide your zip code, I can get you a servicer referral.

Customer: replied 7 months ago.
Expert:  Kelly replied 7 months ago.

Please allow me just a few minutes to prepare some information for you, thank you!

Expert:  Kelly replied 7 months ago.

There are several servicers in your area, but the one that is the best reviewed and has the highest rating is below.

Richard’s Appliance Repairs

  • Danville, CA 94526

  • Phone number(925)(###) ###-####/li>

Another well reviewed is below.


It is important to either shut the refrigerator off or place a fan to blow up there while you await service.

Please let me know if you have additional questions or need clarification. Please remember to rate before you leave, using the stars at the top of the page. Thank you so much!