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John, Home Appliance Technician
Category: Appliance
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Experience:  Appliance repair business owner for over 43 years.
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The top rack of the Kitchenaid dishwasher will not clean

Customer Question

We have had a Kitchenaid dishwasher for three years. We have had to have it repaired four times. The top rack continually will not clean. Is this a design flaw? Is Kitchenaid going to help on this? We rinse the items off before putting them in the dishwasher, so we are not putting anything in it, there are always little unidentifiable bits that the repairman says is our fault, I do not believe this. I am ready to file a consumer complaint. I just want to know if there is a way to get Kitchenaid to fix this, we paid over a thousand dollars for this.
Te model number is w10311123b. I believe it is between three and four years old.
Submitted: 2 months ago.
Category: Appliance

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