How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Ezekiel Your Own Question
Ezekiel
Ezekiel, Home Appliance Technician
Category: Appliance
Satisfied Customers: 261
Experience:  Appliance Repair Expert
91962359
Type Your Appliance Question Here...
Ezekiel is online now
A new question is answered every 9 seconds

The control panel does not light up, but the drum light goes

Customer Question

The control panel does not light up, but the drum light goes on when the door is open.
Do I need a new control panel or is it some electrical problem on our Kenmore HE4 Dryer?
Submitted: 9 months ago.
Category: Appliance
Expert:  Ezekiel replied 9 months ago.

Hi, My name is ***** ***** I'm going to do everything in my power to answer your question to your full satisfaction!

Expert:  Ezekiel replied 9 months ago.

have you reset the breakers and have you checked the wall outlet for 220 volts

Expert:  Ezekiel replied 9 months ago.

can I get a model number also please

Expert:  Ezekiel replied 9 months ago.

hi are you available now

Expert:  Ezekiel replied 9 months ago.

hi I did some research on several sites with this same issue and 4 of 5 it was a bad relay on the board so based on the research I would replace the control board to fix this problem.

Expert:  Ezekiel replied 9 months ago.

please rate me high as that's how the site pays me thanks good luck

Related Appliance Questions