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Ezekiel
Ezekiel, Home Appliance Technician
Category: Appliance
Satisfied Customers: 261
Experience:  Appliance Repair Expert
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Kenmore elite model 85713 microwave. Will not heat, on cycle

Customer Question

Kenmore elite model 85713 microwave. Will not heat, on cook cycle the timer starts but no fan,etc. And turntable does not move. The light comes on as well.
Submitted: 3 months ago.
Category: Appliance
Expert:  Ezekiel replied 3 months ago.

Hi, My name is ***** ***** I'm going to do everything in my power to answer your question to your full satisfaction!

Expert:  Ezekiel replied 3 months ago.

hi are you available now also can I get the complete model number please

Customer: replied 3 months ago.
Model 592.85713-0
Expert:  Ezekiel replied 3 months ago.

are you able to remove the cover on the microwave behind the control panel there are 3 switches that control the functions one is failing

Expert:  Ezekiel replied 3 months ago.

is this close to your unit

Customer: replied 3 months ago.
Just so we are talking the same model - control panel is a long touch strip along the bottom of the microwave. U want that removed?
Expert:  Ezekiel replied 3 months ago.

can you remove the outer shell on it when we say control panel that's the one with all the buttons

Customer: replied 3 months ago.
I understand the control panel. It is just a long strip along the bottom, not on the side where many you tube videos show access to door switches, etc.
Expert:  Ezekiel replied 3 months ago.

where the door closes there is a bracket behind that oanel the switches sit on it

Customer: replied 3 months ago.
Please see picture
Expert:  Ezekiel replied 3 months ago.

those two square holes where the door closes that door should have 2 points on it that lock the door in place

Customer: replied 3 months ago.
Door opens either direction. I believe there is a micro switch in each of the top holes. Not saying it is not the door, but when door is open, the control panel says door is open. When door is closed, the door open alarm goes away.
Expert:  Ezekiel replied 3 months ago.

yes we need to reach those microswitches

Customer: replied 3 months ago.
Not sure how the top cover comes off. Top 3 screws out but bottom is still attached. M
Customer: replied 3 months ago.
See picture.
Customer: replied 3 months ago.
Got it. Need to take bottom off as well?
Expert:  Ezekiel replied 3 months ago.

take off the over all cover on it

Expert:  Ezekiel replied 3 months ago.

how are we doing

Customer: replied 3 months ago.
Doesn't come off. Thanks anyway
Expert:  Ezekiel replied 3 months ago.

please rate me high as that's how I get paid from the site thanks and good luck one of the microswitches is faulty the part is about 3 dollars

Customer: replied 3 months ago.
Thanks anyway, I needed more specific help to get to the top micro switches.
Expert:  Ezekiel replied 3 months ago.

I mentioned removing the cover for access

Customer: replied 3 months ago.
I agree but didn't see how to.
Expert:  Ezekiel replied 3 months ago.

my apologies

Customer: replied 3 months ago.
Oh hey, no apologies necessary, I just need more help to get access to the top door switches. My microwave has 8 door switches. I could access the bottom 4 but not the top ones. If u show me how to get access without taking the microwave off the wall above the stove ... Then great.
Expert:  Ezekiel replied 3 months ago.

from the bottom up its 90 percent of the time the first one also unfortunately its an over the range microwave yes it must come down no way around it sir