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Unfortunately it sounds like you have a sealed system issue if the freezer isn't getting cold enough. You'd need a certified technician to come tap into the system to determine if you are low on freon or have an inefficient compressor. If you're low on freon a freon leak repair typically costs about $450 and a new compressor would be about $650 so neither option is cheap and may not be worth fixing depending on the condition of your refrigerator but that's up to you. I'm really sorry about the bad news.
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Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?