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Good afternoon. My name is ***** ***** I'll be assisting you with your microwave today. Try to press and hold the clear button for 5 seconds to see if the control lock will remove (in case the control lock is engaged). If that doesn't work, your touch control panel has just failed and the part is no longer made for your model so it may be time for a new microwave I'm sorry to say. If you wanted to try to look for a new touchpad, the part number is ***** for black and WB27X1011 for white depending on what color you have.
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Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?