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Can you light all the burners with a match still? If so, what does the flame look like? Mostly blue with yellow flickers? 1 inch long? etc...
It's part of the testing process...
I'm not sure what to say. If I was out your house I would have to do the same thing. If you have a grill lighter you should be a safe distance from the burner in case the flame is too large.
Sorry, I have asked you to do a very simple task and your not comfortable with it and we haven't moved on in 18 minutes now so I'm going to opt out and wish you the best. I would suggest calling a technician out to your house to do this for you.
I am a different tech do you still need help?
I was just touching base with you because I have not heard back from you and the question is still open and unrated, if there is something else I can help you with follow up questions are free and can still be handled even after you rate the service thanks.