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What is the complete model off the tag please and sorry no tech has gotten to you sooner!
One of the small refrigerator fans may not be running for the evaporator in the unit causing too cold of temps on the bottom and not too cold on the top. That is pretty common on that unit and they are a job to get at. You may want a tech to check them all out on that as it is a complex unit.
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The evaporator in the refrigerator may be frosting or icing causing this issue. If that happens then it will be cold on the bottom and warm on the top since the air can not flow through a frozen evaporator.