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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 73397
Experience:  9+ years being an appliance technician with factory training.
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The icemaker on my Kenmore Elite just stopped working. apx.

Customer Question

The icemaker on my Kenmore Elite just stopped working.
JA: Can you guesstimate how old your Kenmore is? And just to clarify, what's the exact model?
Customer: apx. 10 years old in Sept.
JA: Do you plan on doing the work yourself?
Customer: No.
JA: Anything else we should know to help you best?
Customer: The model # is 795.77563600. If it's something I can work on, I'll give it a try.
Submitted: 2 months ago.
Category: Appliance
Expert:  Tyler Z. replied 2 months ago.

Good evening. Pprobably the best thing to do is determine if the icemaker isn't cycling and calling for water, or if water isn't actually making it to the refrigerator. First, make sure the freezer (air from the freezer is what is blown across the icemaker to freeze the ice) is below 10 degrees because the icemaker will not cycle if the temperature in the freezer is over 10 degrees. Next, fill up the icemaker with a cup of water and wait 24 hours to see if it cycles and dumps the ice. If it doesn't cycle, replace the icemaker because it's just bad. If it cycles but doesn't fill up with water, check the fill tube behind the icemaker and if it's frozen solid, use a hair dryer and thaw it out. You can also make sure it's not frozen by disconnect the water line coming from the icemaker and going to the valve at the valve. Blow through the water line to make sure it's clear. If it's not frozen, you'll need to replace the electronic water valve on the back of the refrigerator where your water supply line from your house connects to your refrigerator itself.

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Expert:  Tyler Z. replied 2 months ago.

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?

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