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Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 20434
Experience:  Highly accurate diagnostician with over 30 years experience!
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I'm trying to remove ice / water control panel from a Ge

Customer Question

I'm trying to remove ice / water control panel from a Ge monogram built in refrigerator. Ice chute flapper is stuck open.
JA: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?
Customer: About 12-15 years old. Where will I find the model number?
JA: Do you plan on doing the work yourself?
Customer: Yes
JA: Anything else we should know to help you best?
Customer: Ice chute flapper door is stuck open creating frost.
Submitted: 7 months ago.
Category: Appliance
Expert:  Kelly replied 7 months ago.

Hi, welcome to Just Answer. Sorry to hear you are having appliance trouble, I know how frustrating that can be! My name is ***** ***** I look forward to helping you!

Most models have screws behind the drip tray that need to come out or will have slots below the dispenser panel that allow it to be gently pried off.

May I please have your model number so I am able to provide you with accurate, model specific information?

Customer: replied 7 months ago.
Model # ZISS420dmbs
Expert:  Kelly replied 7 months ago.

Please allow me just a few minutes to prepare some information for you, thank you!

Expert:  Kelly replied 7 months ago.

See the attached page.

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