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The latch may be tripped or broken. You would have to either manually use the latch release then untrip the inside part of the latch with a hook tool or if the latch hook is broken then you would need to replace the latch. If you can remove the top of the unit and then reach down to the latch assembly and pull the latch release down on the unit the door hook will release but you will still have to use a tool to pull the hook inside the door latch towards you to retrip it to the home position.
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