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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 74416
Experience:  9+ years being an appliance technician with factory training.
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Have SMH9151 microwave and getting 5-E on display. Unplug

Customer Question

Have SMH9151 microwave and getting 5-E on display. Unplug and works once, then goes
back to same message.
Submitted: 4 months ago.
Category: Appliance
Expert:  Tyler Z. replied 4 months ago.

Good afternoon. My name is ***** ***** I'll be assisting you with your microwave today. Unfortunately this is not an error you can just reset. The error 5E means that your touch control panel has shorted, usually from steam from below the microwave or a power surge. Either way the touch control panel will need to be replaced to resolve the issue. You'll need the full model number located on a sticker just inside the door way of the microwave because the model you have listed is missing a few letters on the end which you need to know what part number is *****

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Expert:  Tyler Z. replied 4 months ago.

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?