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Ezekiel
Ezekiel, Home Appliance Technician
Category: Appliance
Satisfied Customers: 261
Experience:  Appliance Repair Expert
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My cabrio washer won't switch off drain cycle. The water

Customer Question

My cabrio washer won't switch off drain cycle. The water drains but it won't stop trying to drain. I turn it off and restart rinse cycle and it just starts trying to drain
JA: What's the make and model of your washing machine? And can you guesstimate how old it is?
Customer: @3yrs
Mod WTW5700XW3
JA: Do you plan on doing the work yourself?
Customer: If possible. In order for me to get it to work again, I need to unplug it for 15 minutes then try again
JA: Anything else we should know to help you best?
Customer: No
Submitted: 4 months ago.
Category: Appliance
Expert:  Ezekiel replied 4 months ago.

Hi, My name is ***** ***** I'm going to do everything in my power to answer your question to your full satisfaction!

Expert:  Ezekiel replied 4 months ago.

are you available now

Customer: replied 4 months ago.
Customer: replied 4 months ago.
What info do you need
Customer: replied 4 months ago.
Are you still there?
Expert:  Ezekiel replied 4 months ago.

hi sorry ok so when you first start the machine the drain pump comes on to remove any water then it does a self diagnostic when all is good it brings the water in

Customer: replied 4 months ago.
When I start the washer it goes through the cycles until it gets to the rinse and drain. It then drains all the water but won't switch to rinse and add fab softener. It just continues to try to drain.. I unplug machine for 15 minutes, then it will go into next cycle and rinse and add fab soft then drain and it gets stuck in drain, won't do final spin. I unplug again then reset to spin and it does
Expert:  Ezekiel replied 4 months ago.

hi that's nothing more than a faulty control board on that cabrio

Customer: replied 4 months ago.
How do I get one and about how much is it
Expert:  Ezekiel replied 4 months ago.

normally it gives an f50 error but if you manually set it that control board has failed

Expert:  Ezekiel replied 4 months ago.

let me get you a price on it

Customer: replied 4 months ago.
How do I get codes? I've done the press and hold and it doesn't work
Expert:  Ezekiel replied 4 months ago.

it will flash them on the screen by itself

Expert:  Ezekiel replied 4 months ago.

www.repairclinic.com they ship overnight

Expert:  Ezekiel replied 4 months ago.

please rate me high as that's how I get paid by the site thanks good luck

Customer: replied 4 months ago.
How do I get them to flash?
Expert:  Ezekiel replied 4 months ago.

let me see if I can find a sequence

Expert:  Ezekiel replied 4 months ago.

this should help you

Expert:  Ezekiel replied 4 months ago.
  1. Push control on
  2. Select spin cycle
  3. Select no spin
  4. Push Prewash Option button four times within five seconds.
  5. C:00 will show in the display when your washer enters diagnostic mode. If your washer doesn’t have the Prewash option, press rinse hold.
    If the starting procedure fails, push PAUSE/CANCEL button. Then repeat steps 1 – 4.
Expert:  Ezekiel replied 4 months ago.

please rate me high as that's how I get paid by the site thanks good luck

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