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Can you pull the refrigerator out and remove the rear access panel at the bottom? It will be important to see exactly what the compressor is doing.
Excellent, thank you! The compressor is the large, black round ball in the middle once the cover is removed. Please feel it and see if it is hot and vibrating or just hot.
Okay, so the freezer coil is probably just frozen up. Are you able to remove the rear panel from inside the freezer to access the evaporator coil for inspection?