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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Kitchen aid freezer stopped working after leaving the door

Customer Question

kitchen aid freezer stopped working after leaving the door open all night
JA: Can you guesstimate how old your KitchenAid is? And just to clarify, what's the exact model?
Customer: model KSRK25ILSS03
JA: Do you plan on doing the work yourself?
Customer: id like to. I understand there is a small sensor that is easily replaced
JA: Anything else we should know to help you best?
Customer: the sensor was recently replaced within the past year
Submitted: 2 months ago.
Category: Appliance
Expert:  Kelly replied 2 months ago.

Hi, welcome to Just Answer. Sorry to hear you are having appliance trouble, I know how frustrating that can be! My name is ***** ***** I look forward to helping you!

  • Can you hear a fan running in the freezer section? Can you see any frost on the back wall inside the freezer?
Customer: replied 2 months ago.
Fan is running no frost
Expert:  Kelly replied 2 months ago.
  1. Is it cooling at all now?
  2. Is the compressor running?
Customer: replied 2 months ago.
the refrigerator is cool sure about the freezer its cool to the touch but I can't tell if the compressor is running
Expert:  Kelly replied 2 months ago.

Can you pull the refrigerator out and remove the rear access panel at the bottom? It will be important to see exactly what the compressor is doing.

Customer: replied 2 months ago.
Expert:  Kelly replied 2 months ago.

Excellent, thank you! The compressor is the large, black round ball in the middle once the cover is removed. Please feel it and see if it is hot and vibrating or just hot.

Customer: replied 2 months ago.
vibrating and hot
Expert:  Kelly replied 2 months ago.

Okay, so the freezer coil is probably just frozen up. Are you able to remove the rear panel from inside the freezer to access the evaporator coil for inspection?

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