How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 77704
Experience:  9+ years being an appliance technician with factory training.
13574879
Type Your Appliance Question Here...
Tyler Z. is online now
A new question is answered every 9 seconds

I am trying to fix my washer, it does not spin or drain,

Customer Question

I am trying to fix my washer
JA: What's the make and model of your washing machine? And can you guesstimate how old it is?
Customer: it does not spin or drain
JA: Do you plan on doing the work yourself?
Customer: yes
JA: Anything else we should know to help you best?
Customer: no just trying to fix it
Submitted: 9 months ago.
Category: Appliance
Expert:  Tyler Z. replied 9 months ago.

Good afternoon. My name is ***** ***** I'll be assisting you with your washer today. Do you have a model number so I can better assist you? And is this a front load or top load washer? How old? what brand? etc...

Customer: replied 9 months ago.
just a sec and I will provide it to you
\
Expert:  Tyler Z. replied 9 months ago.

OK thank you.

Customer: replied 9 months ago.
MVWC500VWO
Customer: replied 9 months ago.
is the model number
Customer: replied 9 months ago.
You still here ?
Expert:  Tyler Z. replied 9 months ago.

yes

Customer: replied 9 months ago.
whats next?
Expert:  Tyler Z. replied 9 months ago.

Ok I was just puling up your model number. Does the washer still agitate if you move it back to agitate?

Customer: replied 9 months ago.
when it comes to spinning it just does the noise and then dies
Customer: replied 9 months ago.
I dont ave agitate. I have a rinse and spin
Customer: replied 9 months ago.
when i put on spit it just does that noise and then dies
Customer: replied 9 months ago.
Spine
Expert:  Tyler Z. replied 9 months ago.

What noise are you referring to exactly?

Customer: replied 9 months ago.
Like it's trying to but can't
Customer: replied 9 months ago.
Low noise
Customer: replied 9 months ago.
Like Zzzzzz
Customer: replied 9 months ago.
I gues it just doesn't drain the water
Expert:  Tyler Z. replied 9 months ago.

OK perfect. Well you can't have a clogged drain pump because the same pump that recirculates also drains. The motor just reverses directions. The motor works because it's agitating which means that you're not getting power to the start winding on spin. The timer would need to be replaced up in your control panel to fix this issue.

Customer: replied 9 months ago.
How much does the timer cost ?
Expert:  Tyler Z. replied 9 months ago.

About $106. Below is a link to the part.

CLICK HERE for timer

Customer: replied 9 months ago.
How do I know that it would fix the problem ?
Expert:  Tyler Z. replied 9 months ago.

You personally probably wouldn't which is why you're asking a factory trained technic***** *****ke myself.

Customer: replied 9 months ago.
Chatting will work fine I think
Expert:  Tyler Z. replied 9 months ago.

OK well I think we've covered everything now by this point so I wish you the best and now you know what to replace to fix the issue.

Customer: replied 9 months ago.
But what if I replace it and it won't work ?
Expert:  Tyler Z. replied 9 months ago.

Then something you told me isn't accurate.

Customer: replied 9 months ago.
Does this machine have a manual ?
Expert:  Tyler Z. replied 9 months ago.

A service manual? No, not one on record.

Expert:  Tyler Z. replied 9 months ago.

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open. Is there anything else I can help you with? We are on the honor system here. Please remember to rate my service by selecting a star at the top of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.