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Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 19695
Experience:  Highly accurate diagnostician with over 30 years experience!
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I have a 6 year old bosch cooktop model ngm The big burner

Customer Question

I have a 6 year old bosch cooktop model ngm
The big burner switches on and burns but the clicking never goes off.We have thoroughly cleaned the burner and igniter but the problem persiste
Submitted: 5 months ago.
Category: Appliance
Expert:  Kelly replied 5 months ago.

Hi, welcome to Just Answer. Sorry to hear you are having appliance trouble, I know how frustrating that can be! My name is ***** ***** I look forward to helping you!

The moisture in the flame creates a path to ground from the electrode to the burner to tell the spark module the flame has lit. When you cleaned the electrode and burner, did you use sand paper or similar to get any surface debris totally off?

Customer: replied 5 months ago.
no
I used no abrasive
Only water and ammonia
I do not want to pay unless you give me a solution to this problem
Expert:  Kelly replied 5 months ago.

Try using sand paper to clean the electrode and the area it sparks to. Let me know what happens, please.