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Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 19113
Experience:  Highly accurate diagnostician with over 30 years experience!
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My washer (Duet W/Steam) has locked up. It is stuck in a

Customer Question

My washer (Duet W/Steam) has locked up. It is stuck in a drain cycle I think and the door locked light is flashing. No other buttons work. I have unplugged it many times to no avail. I cant even get the clothes out that are in there
Submitted: 4 months ago.
Category: Appliance
Expert:  Kelly replied 4 months ago.

Hi, welcome to Just Answer. Sorry to hear you are having appliance trouble, I know how frustrating that can be! My name is ***** ***** I look forward to helping you!

Can you tell if there is water in the tub that has not drained?

Customer: replied 4 months ago.
its drained
Customer: replied 4 months ago.
whats next?
Expert:  Kelly replied 4 months ago.

Unplug the machine, on the back edge of the top panel are three screws. Once those screws are removed, the panel will slide back and lift off. The pressure switch is mounted at the top of the cabinet in the right rear corner (facing from the front). It will have a very small hose attached to it. If you remove that hose and blow through it (the hose), does air easily pass?

Customer: replied 4 months ago.
alright hold on
Expert:  Kelly replied 4 months ago.

Thank you.

Customer: replied 4 months ago.
this is going to be a bit. the dryer is on top
Expert:  Kelly replied 4 months ago.

No worries, just reply back when you can, I am here all day.

Customer: replied 4 months ago.
its fine. blows easily
Customer: replied 4 months ago.
whats next?
Customer: replied 4 months ago.
Hello?
Customer: replied 4 months ago.
hi there
Expert:  Kelly replied 4 months ago.

Any change if you plug it back in?

Customer: replied 4 months ago.
no
Expert:  Kelly replied 4 months ago.

Pump still running and door locked?

Customer: replied 4 months ago.
Expert:  Kelly replied 4 months ago.

Some models must time out after detecting an error. Allow it to run for about 35 minutes and see if it times out and resets.

Customer: replied 4 months ago.
if it dosent?
Expert:  Kelly replied 4 months ago.

If it does not time out and reset, the pressure switch is likely faulty. I will need to get the model number from behind the door to get you the correct part. There is a little release lever at the bottom of the door lock to manually open the door.