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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 74408
Experience:  9+ years being an appliance technician with factory training.
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Samsung refrigerator RFG297HD is displaying OF OF on the

Customer Question

Samsung refrigerator RFG297HD is displaying OF OF on the display and it does seem to not be cooling. I can find nothing in the manual about that. The temperature for the refrigerator is set on 34 and freezer is -6. I have the power freeze and power cool on. Any suggestions?
Submitted: 4 months ago.
Category: Appliance
Expert:  Tyler Z. replied 4 months ago.

Good morning! My name is ***** ***** I'll be assisting you with your refrigerator today. When the display says OF OF it means your unit is in demo mode and the unit won't cool. So it's actually rather difficult to accidentally put the refrigerator into demo mode. This is a common way for the Samsung refrigerators to fail so it may not be able to be reset. To try to reset the issue, press and hold 2 buttons together. These two buttons are the POWER FREEZE and ENERGY SAVER mode buttons together for 5 seconds and that will exit demo mode. If it doesn't exit, unplug the refrigerator for 5 minutes and try again. If it still won't work, you need a new display board because the display board has failed.

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Expert:  Tyler Z. replied 4 months ago.

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open. Is there anything else I can help you with?