How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 19029
Experience:  Highly accurate diagnostician with over 30 years experience!
11418111
Type Your Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

I have a samsumg refrigerator model RS265TDRS. The fridge

Customer Question

I have a samsumg refrigerator model RS265TDRS . The fridge part is not getting cold. The temperature is 61. Before it was blinking but now iit show 61 at the screem . I tried to lower the temp down it does for 1 second and them go back to 61. Can you please help me
JA: Can you guesstimate how old your Samsung is? And just to clarify, what's the exact model?
Customer: 2 years old and the model is RS265TDRS
JA: Do you plan on doing the work yourself?
Customer: Yes, I do
JA: Anything else we should know to help you best?
Customer: The fridge side number was blinking at the screen for few days. Now the temperature is 61 is no getting cold. I unplugged it couple times for 10 minutes , tried to lower down temp it does but after 1 released the screen button it goes back to 61. The freezer side is working well
Submitted: 4 months ago.
Category: Appliance
Customer: replied 4 months ago.
Can you please help me with it
Customer: replied 4 months ago.
How long is going to take for me to get an answer?
Expert:  Kelly replied 4 months ago.

Hi, welcome to Just Answer. Sorry to hear you are having appliance trouble, I know how frustrating that can be! My name is ***** ***** I look forward to helping you!

Both sections have their own cooling system on this model. So, the issue is likely with air flow or a sealed system issue within the refrigerator's system. If you feel the rear wall in the refrigerator section, is it cold? Do you hear a fan running in the refrigerator?

Customer: replied 4 months ago.
The rear wall is not cold. I going to see is the fan is running.
Expert:  Kelly replied 4 months ago.

Okay, let me know.

Customer: replied 4 months ago.
Fan is not working
Expert:  Kelly replied 4 months ago.

Can you remove the cover from the back of the refrigerator? If it is not cold back there, you have a sealed system issue that will require specialized tools and training to repair.