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Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 19029
Experience:  Highly accurate diagnostician with over 30 years experience!
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I have a frigidaire professional series oven. my godson t

Customer Question

i have a frigidaire professional series oven. my godson hit lock by mistake and we have figured out how to get the door unlocked but we can't get the locked symbol to go away so we still can't use it.
JA: What's the make and model of your oven? And can you guesstimate how old it is?
Customer: frigidaire professional series. maybe 10 years old
JA: Do you plan on doing the work yourself?
Customer: if its easy
JA: Anything else we should know to help you best?
Customer: we have unplugged it...no change. pressed cancel button...no change
Submitted: 4 months ago.
Category: Appliance
Expert:  Tyler Z. replied 4 months ago.

Do you have a model number so I can better assist you?

Customer: replied 4 months ago.
i don't see one
Customer: replied 4 months ago.
frigidaire professional series electric smooth top range with electric surface element
Expert:  Tyler Z. replied 4 months ago.

It would be located on a sticker around the front frame of the oven and seen if you open the door or remove the drawer below the door if there is one (NOT on the door itself).

Customer: replied 4 months ago.
i don't see a sticker unfortunately.
even cook convention oven?
Expert:  Tyler Z. replied 4 months ago.

I can help with a lot of things but fixing an oven without an actual model number is ***** one of them.

Customer: replied 4 months ago.
i get it. there's no sticker. outside, inside, sides or the back
Expert:  Kelly replied 4 months ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you!

Press and hold the CLEAR/OFF button. Does the lock go away?