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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 73359
Experience:  9+ years being an appliance technician with factory training.
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I have a whirlpool ice machine model GI15NDXXB which I

Customer Question

I have a whirlpool ice machine model GI15NDXXB which I purchased in Nov 2012. The only thing I had noticed in past few days was when open door the light would flicker but it was making ice normally. Today there is no sign of any power coming to the machine. No lights nothing electrical seems to be working. I have checked the power sources wall plug circuit panel and all checked normal.What is the first thing I should do?
Submitted: 2 months ago.
Category: Appliance
Expert:  Tyler Z. replied 2 months ago.

If you have no signs of life at all, either your control board has failed, or the drain pump isn't draining the water properly. You'll need to pull the ice machine out and remove the back access panel. The ice machine actually plugs into the drain pump and then the pump plugs into your wall outlet on your house. Unplug the pump, then unplug the icemachine from the pump. Plug the ice machine directly into the wall outlet and if the unit turns on, unplug it right away and make sure the drain hose isn't kinked. If your drain hose isn't blocked or kinked, the drain pump will need to be replaced before you can use your ice machine again.

Now if the ice machine doesn't turn on when you plug it directly into the house outlet, you need to order and replace the main control board in the ceiling of the ice machine.

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