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Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 20014
Experience:  Highly accurate diagnostician with over 30 years experience!
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I have a JES9800 electric downdraft slide in rage and the

Customer Question

Hi Pearl, I have a JES9800 electric downdraft slide in rage and the frot right burning is not working. It is a dual burner
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: It hasn't worked for a while. I live in the stix and am only now applying myself to finding a solution.
JA: Do you plan on doing the work yourself?
Customer: yes,my husband. I just need to order the part?
JA: Anything else we should know to help you best?
Customer: I just need to know what part number and where I can purchase it.
Submitted: 7 months ago.
Category: Appliance
Expert:  Kelly replied 7 months ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you!

Please know that I am not compensated for my time by the site until you rate using the stars at the top of your page. A rating is appreciated once we get to the solution for your appliance issue, thanks!

Both the small and large setting have stopped working?

Customer: replied 7 months ago.
The light stays on but the burner does not heat
Expert:  Kelly replied 7 months ago.

So neither the small burner inside or the large ring will heat, is that correct? Did they fail at the same time?

Customer: replied 7 months ago.
they stopped working at the same time.
Expert:  Kelly replied 7 months ago.

Thank you. Do you have a meter to perform any electrical testing with?

Customer: replied 7 months ago.
Expert:  Kelly replied 7 months ago.

Excellent! Are you able to access the element to test it for continuity through both ribbons?

Customer: replied 7 months ago.
I am currently using the stove so cannot check immediately. I see in another post you sent this link If there is no power will I also need to replace the burners and not just the switch?
Expert:  Kelly replied 7 months ago.

Do you have the rest of the model number?

Customer: replied 7 months ago.
Not 100% sure I think it is a JES9800BA? it is a slide in with a glass top
Expert:  Kelly replied 7 months ago.

Those parts are available below.

The link below is to the part you will need from a highly recommended company rated A+ with the Better Business Bureau. They offer a 100% money back guarantee, EVEN ON INSTALLED ELECTRICAL PARTS, for an entire year! They are the only company to allow returns on installed parts for a refund and offer a FULL ONE YEAR WARRANTY!



Replace the switch if the element tests good.

Customer: replied 7 months ago.
Thank you - I will give it a try
Expert:  Kelly replied 7 months ago.

Thank you!

Please let me know if you have additional questions or need clarification. There is no additional charge for any follow up help!

Please remember to rate before you leave, using the stars at the top of the page. If you have any other questions, please let me know! You may continue asking follow-up questions until you have all the information you need, even after rating my service. Thank you!

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