Need Appliance Repair Help? Ask a Technician for Answers ASAP
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How is the drain hose connected to the home's plumbing?
Is the garbage disposal new?
Is there an air gap on the top of the sink that the drain connects to?
May I please have your model number so I am able to provide you with accurate, model specific information?
Please allow me just a few minutes to prepare some information for you, thank you!
Press the START/STOP button for 3 seconds. That should toggle the pump on, does it?
So the drain hose is plugged or the pump is obstructed/faulty. You will need to access the pump internally (in the nasty water) to inspect the pump impeller. Pour a bit of bleach in the tub and that will help with the odor until service arrives or I can help you if you intend to repair it yourself.
Please let me know if you have additional questions or need clarification. There is no additional charge for any follow up help!
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I understand, thank you.