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Place you hands on the light shield, and pull it toward you to remove it. The bulbs are now accessible for replacing.
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First the light shield does not pull towards you so what the other tech indicated is not even correct, second this unit has a light terminator. If the door is left open too long it will kill the lights in the unit. Once you shut the door and it cools back down they should come back on. If that has not happened yet get back to me thanks!
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